Article 1: General provisions
The e-commerce website of KEROMA (Marc Roosà, Jules Vitslaan 3 te 9090 Melle (B), BTW BE 0808.392.852 offers its customers the opportunity to purchase the products from its online store online. These General Terms and Conditions apply to every order placed by a visitor of this e-commerce website www.marcroos.be. When placing an order via the KEROMA (Marc Roos) web shop, the customer must explicitly accept these conditions, thereby agreeing to the applicability of these conditions, to the exclusion of all other conditions. Additional conditions of the customer are excluded, unless they have been accepted in advance by KEROMA in writing and expressly.
Article 2: Price
All prices stated are expressed in EURO, no VAT will be charged “Small business subject to the tax exemption scheme. VAT not applicable “
If delivery, or administrative costs are charged, this will be stated separately. The price indication refers only to the articles as described verbatim.
The accompanying photos are decorative and may contain elements that are not included in the price.
Article 3: Offer
Despite the fact that the online catalog and the e-commerce website have been compiled with the greatest possible care, it is still possible that the information offered is incomplete, contains material errors or is not up-to-date. Apparent mistakes or errors in the offer do not bind KEROMA. KEROMA is only bound to an obligation of means as to the accuracy and completeness of the information provided. KEROMA only makes artisanal, handmade objects and are therefore clearly different from each other. The photos used on the website are only examples, because each product is different because of its handmade. KEROMA is in no way liable in the event of manifest material errors, typesetting or printing errors.
The offer is always valid while supplies last and can be adjusted or withdrawn at any time by KEROMA, KEROMA cannot be held liable for the unavailability of a product.
Article 4: Online purchases
The customer makes his purchase via our website and then enters our shopping cart where he can complete the order with the payment method.
It is clearly indicated that the product that the customer wishes to purchase is handmade and may differ clearly from the photo. The Customer can choose between the following payment methods
- Bancontact
- KBC/CBC-betaalknop
- ING Home’Pay
- BELFIUS direct net
- iDEAL
- Creditcard
- Transfer
- Cash on collection
KEROMA is entitled to refuse an order due to a serious shortcoming of the customer with regard to orders in which the customer is involved.
Article 5: Delivery and implementation of the agreement
KEROMA will deliver between 3-4 days.
Any visible damage and / or qualitative shortcoming of an article or other shortcoming in the delivery must be immediately reported by the Customer to KEROMA by email info@marcroos.be.
The risk of loss or damage is transferred to the customer as soon as he (or a third party designated by him, who is not the carrier) has physically taken possession of the goods.
Article 6: Right of withdrawal
The provisions of this article only apply to customers who, in their capacity as consumers, purchase articles online from KEROMA.
The customer has the right to withdraw from the contract within 14 calendar days without giving any reason.
The withdrawal period expires 14 calendar days after the day "of the conclusion of the contract"
In order to exercise the right of withdrawal, the Customer must inform KEROMA (Marc Roos), Jules Vitslaan 3, 9090 Melle 0474/013701 info@marcroos.be via an unambiguous statement (e.g. in writing by post, fax or e-mail) of his decision to withdraw from the contract. To meet the withdrawal deadline, the Customer must send his notice of his exercise of the right of withdrawal before the withdrawal period has expired.
The Customer must return or hand over the goods to KEROMA (Marc Roos), Jules Vitslaan 3, 9090 Melle 0474/013701 info without delay, but in any case no later than 14 calendar days after the day on which he communicated his decision to withdraw from the contract to KEROMA. info@marcroos.be. The customer is on time if he returns the goods before the period of 14 calendar days has expired.
The direct costs of returning the goods are for the account of the customer.
The customer is requested to return the items in their original condition and packaging. If the returned product is in any way diminished in value, KEROMA reserves the right to hold the Customer liable and to claim damages for any depreciation of the goods resulting from the use of the goods by the customer goes beyond what is necessary to determine the nature, characteristics and operation of the goods.
All returned items are carefully examined. The starting point is that the consumer may only inspect the article as he should in a shop. Returned may not be used. When an item has been impaired by the use of the customer, this will be charged to the customer. If the customer revokes the agreement, KEROMA will refund all payments received from the Customer up to that time, including the standard delivery costs, within a maximum of 14 calendar days after KEROMA has been informed of the Customer's decision to cancel the agreement. revoke.In sales contracts, KEROMA can wait with the refund until he has received all the goods back, or until the Customer has demonstrated that he has returned the goods, whichever comes first.
Any additional costs resulting from the choice of the Customer for a method of delivery other than the cheapest standard delivery offered by KEROMA will not be refunded.
KEROMA will reimburse the client with the same payment method with which the client has performed the original transaction, unless the client has expressly agreed otherwise; in any case, the customer will not be charged for such a refund.
Article 7: Warranty
Under the Act of 21 September 2004 on the protection of consumers when selling consumer goods, the consumer has legal rights. This legal warranty applies from the date of delivery to the first owner. Any commercial warranty is without prejudice to these rights.
To invoke the warranty, the customer must be able to provide proof of purchase. Customers are advised to keep the original packaging of the goods.
For items purchased online and delivered to the customer's home, the customer must contact KEROMA (Marc Roos) and return the item to KEROMA at his expense.
If a defect is found, the customer must inform KEROMA as soon as possible. In any case, any defect must be reported by the customer within a period of 14 days after it has been determined. Afterwards, any right to repair or replacement lapses.
The (commercial and / or legal) warranty never applies to defects arising from accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, failure to comply with the instructions for use or manual, modifications or changes to the item, heavy use, poor maintenance, or any other abnormal or incorrect use.
Defects that manifest themselves after a period of 2 months following the date of purchase, if applicable delivery, are deemed not to be hidden defects, unless the client proves otherwise.
Article 8: Customer service
KEROMA (Marc Roos) can be reached by phone +32 474 01 37 01, by email at info@marcroos.be or by post at the following address KEROMA (Marc Roos), Jules Vitslaan 3, 9090 Melle (B). Any complaints can be directed to this.
Article 9: Evidence
The customer accepts that electronic communications and backups can serve as evidence.
Article 10 : Gift Voucher
The gift voucher remains valid for 1 year after purchase.
Article 11: Applicable law - Disputes
Belgian aw applies, with the exception of the provisions of private international law on applicable law. The courts of the consumer's domicile are competent in legal disputes. The Consumer can also turn to the ODR platform (http://ec.europa.eu/consumers/odr/).
Marc Roos
Jules Vitslaan 3
9090 Melle (B)
+32(0)477013701
BE0808392852
BE42377006558954
